I have been working with a business this week upskilling their staff to be able to audit their Energy Management System (EnMS). Our discussions covered many aspects of auditing and business practice and it was fascinating to see just how wide the impact of an EnMS can be. The business were considering bringing a new item of plant on line and whilst this sat clearly as a 'new business opportunity' in their business objectives and targets we quickly identified that this, and a number of other initiatives listed, all had implications for energy usage and that for compliance with ISO50001 the design and procurement teams needed to have some input into the evaluation process and that energy implications from bringing the plant on stream also needed to be actively considered. A great course, some really good thinking and work achieved!
This weekend sees the annual RYA Dinghy Show taking place at Alexandra Palace in London. A huge display of dinghies, sailing gear etc, some excellent talks and a chance to meet and network with friends
his magnificent cross is in Ely Cathedral. I love the simplicity, the sense of the journey as your eye travels from the door to the cross itself and the careful use of colour as the metalwork ascends towards the roof. I also love the use of the space - artwork in true harmony with it's situation.
My grateful thanks to my wonderful friend Sally for sharing this glorious representation of the cross with me.
As many of my friends know, I have resolutely refused for many years to get a passport. I have nothing against foreign travel but with so many places to visit in the UK I havn't felt the need to spend hours in airports travelling to foreign parts - this year we will again spend time exploring windswept isles and deserted beaches, blowing cobwebs away but . . . our daughter is wanting to sail in a championship event in Holland and I am now battling with the joys of the Passport Application system!
Yesterday I followed a link, from Facebook, to a website. The owner of the website has set up in business and was keen to advertise his new company. Sadly having set the website up and gone live with it he'd done so before he'd got any real content in there. As a result when I clicked on the various pages to find out more I got pages of Lorum Ipsum standard text. I wasn't interested in using the company (just being nosy) but if I had been it would have been a real turn off for me. What surprised me most was the company is young and dynamic and all about IT. It would have taken no more than an hour to get some text on to the pages, even as a starter for 10. Not the best start to their marketing campaign! In the web age we expect better and are happy to 'switch off' and move on if what we see doesn't meet our needs. It's a lesson we all need to remember. Must go and check my own website!
The HSE has announced that information on controlling substances that are hazardous to the health of workers has been updated to help businesses comply with legal requirements.
The Approved Code of Practice (ACOP) has been revised to clarify and simplify practical advice to help companies comply with the requirements of Control of Substances Hazardous to Health (COSHH).
The revised guidance is aimed at management, supervisory staff, safety representatives and technical specialists (e.g. occupational hygienists, consultants etc.) and the updated information reflects ongoing reviews of other associated technical guidance eg LEV (Local Exhaust Ventilation). The chance has also been taken to clarify specialist terminology where possible.
The changes follow a period of public consultation and HSE Board and ministerial approval, and the revised ACOP is available on the HSE website at: http://www.hse.gov.uk/pubns/books/l5.htm.
I have just got myself well organised with a mug of coffee and two more insulated mugs filled up too, and am now ready to take part in a business meeting with colleagues who are going to be sat in London whilst I remain in York. I love conference calls, particularly when it means I don't have to travel south on a Friday!
It's good to be back home after a week travelling around Scotland. I've stayed in 2 Premier Inns whilst I've been away and oh my goodness what a difference between them! The first, at Glenrothes, was very good. Clean room, decent restaurant and good service. The second appeared, at first site, to be a very much posher building (ex Holiday Inn Express I later found out) but oh my, how bad can service get? Booking in took 20 minutes - because the young man on the Reception desk was also the bar man and waiter. Restaurant service was slow - probably partly due to this individual multi-tasking but 40 minutes for a single course with only 5 other people eating in the restaurant? Breakfast the next morning saw a 10 minute wait to be shown to a table (no-one to be seen), and when I did get seated the 'help yourself to tea and coffee' would have worked if there had been any mugs . . . . We won't mention dinner that evening.
So nice room, good shower and the rest? Well let's just leave it at 'poor' and make a note not to stay there next time I am in Ayr! And yes, I will be going on to Trip Advisor and also writing to PI.
We have been spending time down in North West Norfolk for half term, and on 3 occasions have visited a local 'deli with a cafe'. The first time was for a light lunch on Saturday and the 3 of us were served by a tall young man who was polite, attentive and efficient. The food we had was ok, nothing flash, but the experience overall was good. SO much so that my daughter and I returned on Monday for coffee and a cake mid afternoon. We were offered a table by a young lady who was clearly one of the staff, on her break, and I thought that boded well but sadly her abject lack of attention or interest thereafter left us feeling we'd been short changed. Is it too much to expect a pat of butter with a scone, or a knife? She clearly thought so when she was asked for them. She wasn't rude, just not customer focussed. We decided we'd try again yesterday and were once again disappointed - more slipshod service and a feeling that there is a ready market who will be replaced on a weekly basis by new faces. We won't be going back again and have left a comment about poor service in the guest book at the cottage.
Today we visited another tea-room in the bustling hubbub of Burnham Market. Locally run and somewhere where customer service is consistently good, as is the food. We were greeted like old friends, the food was served perfectly and we enjoyed it immensely. We know where we will spend our money in future!
One of my client's is looking at establishing their carbon footprint and I've been doing some research to ensure we take the best approach to this. It is amazing to find just how big the variation is for my business footprint depending on the calculation method used so I shall need to take care in selecting an appropriate methodology for my client.
Why are they going down the road of footprinting? Well increasingly their client base is looking at this and it is likely to become a 'differentiator' before too long in terms of tender evaluation so it's good to be ahead of the game. Have you considered calculating your footprint and looking at how you could reduce it?
thoughts on current business issues